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Our interactions with any person is determined by the way we communicate. This is more important in the business world as wrong communication among your peer group or your superiors is the one that determines one’s career in any organisation.
Effective business communication is an integral part of every business process, improves or declines the efficiency and is most vital across the cross-sections of any organisation. Organisations with a well-defined communication process and practicing the same are reported to have over 71% better productivity
On analysing how would a 71% better productivity, impact company’s success?
The answer is simple – This leads to better customer service or better resolution to internal challenges or faster turn-around time on issues in front of the company and so on.
Let us understand why effective business communication is vital for organisation’s success and therefore employees’ successes. Did you know that 33% of companies have lost a customer due to business communication problem?
All organised and envisaged activity in a company rely on clear and crisp business communications. These communication could include anything from peer to another peer or a managerial communication to his/ her team or support team’s communication to their clients.
Importantly, there are two types of Business Communications
Downward: Communications from a superior or manager or supervisor to a subordinate
Lateral: Cross-departmental communication between peers
Upward: Communications from a subordinate to a manager.
Sharing information including discussions during meetings : Often called Minutes-of-the-meeting, it is very vital to capture and clearly communicate all the important discussions of the meeting
Assigning or delegating work: An effective delegation or shared responsibility falls flat without an effective business communication channel or language and/or behaviour expressed
Decision-making discussions: The most important for any organisation which has to capture the critical aspects of decisions and also be communicated clearly
Crisp and concise yet at the same time effective business communications can solve many problems. Some of the problems that an effective communication could solve are
As HR teams grapple and find ways to address these challenges, here are few easy steps to address these challenges to ensure that productivity loss due to lack of communication and especially business communications skills are addressed
Srishti’s Pre-Assessment solution can help in quickly ascertaining the present state and levels of business communications skills within an organisation. A comprehensive solution which can assess personnel on various capabilities of Reading, Writing, Listening and Speaking through an Artificial Intelligence (AI) enabled Machine Learning System to be able to provide a comprehensive report-card of the communications skills possessed by the organisation’s personnel.
This solution eases the burden on HR teams in terms of
Srishti’s Corporate Communications and Srishti’s Grammar Intermediate offers various modules that are pick-and-choose enabling customised course creation in minutes. This course can be deployed to targeted/ segmented set of learners within an organisation to enable the weak areas of business communications are addressed in a simple and profound way.
Courses that have been deployed in such a fashion provides the benefits of
As a result, any organisation can see motivated, happy and productive employee creating meaningful and high impact results for the benefit of the organisation
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